Cancelling, refunds, and what happens to your money
Garuda is one USD $17 monthly subscription with no minimum term. Cancel from the Stripe billing portal and your workspace keeps working until the end of the period you paid for. Part-months are not refunded automatically; a refund is a request a person answers, and this page does not invent a deadline for making one.
Checked against the running product on 30 August 2026. Everything here describes what Garuda does today.
What am I paying for?
One subscription: USD $17 a month, taken by Stripe and renewing every month until you cancel. There is no setup fee, no per-seat pricing, no minimum term and no free trial — the first $17 is charged at checkout, before the workspace can publish anything.
| Term | What it is |
|---|---|
| Price | USD $17 per month |
| Billing interval | Monthly, renewing until you cancel |
| Who takes the payment | Stripe. Card details are entered on Stripe's own hosted checkout page and never reach Garuda's servers |
| Free trial | None. The first month is paid up front |
| Discount codes | Accepted on the Stripe checkout page |
| Minimum term | None. You can cancel at any time |
The subscription includes up to 10 published agents, 100 conversations in any rolling 30-day window, and up to 5 knowledge sources per agent. The full list is on the pricing section of the home page.
How do I cancel?
In the portal: open Billing in the left-hand menu and choose Cancel subscription. Cancelling schedules the subscription to end when the period you have already paid for runs out, so nothing stops the moment you click. Only the owner of the workspace can do it.
- Sign in and open Billing in the portal.
- Choose Cancel subscription, and confirm in the dialog. It tells you the exact date access ends before you confirm.
- Nothing else is needed. If you change your mind, Resume subscription appears in the same place.
That is the whole job. There is nothing else to switch off inside Garuda, and you do not need to email anyone to cancel. If the portal will not open for you, check that you are signed in as the workspace owner — Garuda refuses the request for anyone else.
What happens after I cancel?
Nothing changes until the period you paid for runs out. Your agents keep answering visitors and the portal keeps working. When the period ends, the subscription becomes cancelled: every published agent stops answering and visitors are told the assistant is unavailable. Your conversations, leads and agent settings stay in the workspace.
| When | What happens |
|---|---|
| The moment you cancel | The cancellation is scheduled for the end of the period. Access, agents and the widget carry on exactly as before |
| Any time before the period ends | Choose Resume subscription in Billing and it simply keeps running, at the same price |
| The end of the paid period | The subscription becomes cancelled, and every published agent stops answering visitors |
| After that | Signing in still works. Conversations, leads and agent settings are all still there — cancelling deletes nothing |
Cancelling is not deletion, and Garuda has no self-service delete button. If you want the data removed as well, that is a separate request: write to info@ravan.ai from the account email and say so. Nothing sweeps a cancelled workspace clean on a timer, so the honest description is that removal happens when it is asked for.
Do you refund part of a month?
Not automatically. Cancelling stops the next charge and leaves the month you already paid for running to its end, and nothing in the product prorates a part-month or issues a refund on its own. To get money back for a period you have been billed for, you have to ask, and a person decides.
There is no published refund window yet
Garuda has not agreed a fixed number of days inside which a refund is automatic, so this page does not state one rather than inventing a promise. Until a window is published here, every request is judged on what happened, not on a deadline. Asking early always helps.
Two situations are worth separating. If Garuda did not do what this site says it does, say so and ask — that is the case a refund exists for. If the product worked and you simply stopped using it, cancelling is the remedy: it ends the next charge, and the month you already paid for is one you already had.
How do I ask for a refund?
Email info@ravan.ai from the address on the account. Say what you want refunded and why, and include the charge details so the request can be matched to a payment without a round trip.
| Include | Why it matters |
|---|---|
| The account email | It is how a workspace is identified. Sending from that address is the quickest evidence |
| The date and amount of the charge | Matches the request to one payment rather than to a subscription |
| The invoice number | Every invoice is listed in Billing in your portal, and Stripe emails the receipt too |
| What went wrong | A refund decision is a judgement about what happened, so the account of it is the request |
| Whether you have already cancelled | A refund and a cancellation are separate actions; neither implies the other |
Garuda offers no support SLA, and no response time is promised here — see the support page for how that works. If your request is time-critical, say so in the subject line. A refund, when it is agreed, is returned by Stripe to the card that paid, and the time it takes to appear is the card issuer’s, not Garuda’s.
What happens if a payment fails?
The workspace loses access as soon as Stripe reports the failed invoice. Garuda marks the subscription past due, and a workspace that is not active is not entitled: published agents stop answering and visitors are told the assistant is temporarily unavailable. Signing in still works, so you can fix the card.
| Event | What Garuda does |
|---|---|
| Stripe reports a failed invoice | The subscription is marked past due, and published agents stop answering visitors |
| You update the card | Billing, then add a card. Card details are entered on Stripe so they never reach Garuda |
| A later attempt succeeds | The paid invoice puts the subscription back to active and agents answer again with no further action |
| Stripe ends the subscription | The workspace is marked cancelled. Your conversations, leads and agents remain |
This is the part worth knowing before it happens: a failed card is not a grace period. The widget on your website stops the moment the failure is recorded, so an expiring card is worth replacing before it expires rather than after.
I have just subscribed and it is not what I expected.
Then write, and say what you expected. There is no free trial, so the first $17 is spent before you have built anything — which makes the first month the most reasonable time to ask for it back.
Creating a Garuda account and signing in are free. What the subscription buys is the ability to build: without an active subscription, onboarding, creating an agent and publishing one are all refused, and the widget does not serve. So the sequence is genuinely pay first, build second, and that is worth being blunt about on the page that handles refunds.
Before asking for the money back, it is worth ten minutes on the support page. Most first-day problems are one of three things: the widget not appearing because the website domain is not on the agent’s allowlist, the agent saying it does not know because no knowledge source covers the question, or a lead that was never captured because the visitor never consented. All three are fixable in the portal in minutes.
Where are my invoices and receipts?
In your Stripe billing portal. Open Billing in the portal and choose Open Stripe billing to download receipts, see past invoices or change the billing details Stripe holds.
Garuda’s own billing screen shows the price, the date the current period ends and the plan limits, and hands everything else to Stripe. That is deliberate: invoices, cards and tax details live with the company that processes the payment.
Does this page override the terms?
No. The terms are the agreement; this page describes how cancellation and refunds are handled in practice and what the software actually does. Where the two differ, the terms govern.
The terms cover what you are responsible for as the owner of a published agent, and the privacy page covers what is collected and how to ask for it to be removed. Nothing here is legal advice.
Still have a question?
Every answer on this site is written from the product as it works today. If something here does not match what you see, treat the product as the truth and tell us.