Cancelling, refunds, and what happens to your money
Garuda is one USD 17 monthly subscription with no minimum term and no refunds. Payments are final: part-months are not prorated and unused time is not returned. Cancel whenever you like — it stops the next charge, and your workspace keeps working until the end of the period you have already paid for.
Checked against the running product on 30 August 2026. Everything here describes what Garuda does today.
What am I paying for?
One subscription: USD $17 a month, taken by Stripe and renewing every month until you cancel. There is no setup fee, no per-seat pricing, no minimum term and no free trial — the first $17 is charged at checkout, before the workspace can publish anything.
| Term | What it is |
|---|---|
| Price | USD $17 per month |
| Billing interval | Monthly, renewing until you cancel |
| Who takes the payment | Stripe. Card details are entered on Stripe's own hosted checkout page and never reach Garuda's servers |
| Free trial | None. The first month is paid up front |
| Discount codes | Accepted on the Stripe checkout page |
| Minimum term | None. You can cancel at any time |
The subscription includes up to 10 published agents, 100 conversations in any rolling 30-day window, and up to 5 knowledge sources per agent. The full list is on the pricing section of the home page.
How do I cancel?
In the portal: open Billing in the left-hand menu and choose Cancel subscription. Cancelling schedules the subscription to end when the period you have already paid for runs out, so nothing stops the moment you click. Only the owner of the workspace can do it.
- Sign in and open Billing in the portal.
- Choose Cancel subscription, and confirm in the dialog. It tells you the exact date access ends before you confirm.
- Nothing else is needed. If you change your mind, Resume subscription appears in the same place.
That is the whole job. There is nothing else to switch off inside Garuda, and you do not need to email anyone to cancel. If the portal will not open for you, check that you are signed in as the workspace owner — Garuda refuses the request for anyone else.
What happens after I cancel?
Nothing changes until the period you paid for runs out. Your agents keep answering visitors and the portal keeps working. When the period ends, the subscription becomes cancelled: every published agent stops answering and visitors are told the assistant is unavailable. Your conversations, leads and agent settings stay in the workspace.
| When | What happens |
|---|---|
| The moment you cancel | The cancellation is scheduled for the end of the period. Access, agents and the widget carry on exactly as before |
| Any time before the period ends | Choose Resume subscription in Billing and it simply keeps running, at the same price |
| The end of the paid period | The subscription becomes cancelled, and every published agent stops answering visitors |
| After that | Signing in still works. Conversations, leads and agent settings are all still there — cancelling deletes nothing |
Cancelling is not deletion, and Garuda has no self-service delete button. If you want the data removed as well, that is a separate request: write to info@ravan.ai from the account email and say so. Nothing sweeps a cancelled workspace clean on a timer, so the honest description is that removal happens when it is asked for.
Do you refund part of a month?
No. Garuda does not give refunds, in whole or in part. Cancelling stops the next charge and the period you have already paid for runs to its end, so nothing is cut short — but the payment already taken is not returned.
Garuda does not give refunds
Payments for the $17 monthly plan are final. Part-months are not prorated, unused time is not refunded, and a period that has been charged for is not returned — whether the workspace was used heavily, lightly or not at all. This is the whole policy, and it is on this page rather than in the small print because you should know it before you pay, not after.
Cancelling is the remedy, and it is immediate in effect: it stops the next charge. Everything you have paid for keeps running to the end of the period you paid for.
One exception, and it is the law’s rather than ours: if the country you buy from gives you a statutory right to cancel a digital purchase and get your money back, you keep that right. Nothing on this page removes it. Write to info@ravan.ai from the account email and say which right you are exercising.
If Garuda took money for something that does not work, that is a different conversation from a refund request, and it starts the same way — write to info@ravan.ai and describe what happened.
What should I do instead of asking for a refund?
Cancel. It takes one click in Billing, it stops the next charge, and everything you have paid for keeps working until the period ends. Because Garuda gives no refunds, cancelling early is the only thing that changes what you are charged — so do it as soon as you know.
| What happens | Detail |
|---|---|
| The next charge stops | Immediately, from the moment you cancel. There is nothing else to do |
| This period keeps running | Your agents stay live and answering until the date shown in Billing |
| The payment already taken stays taken | It is not prorated and not returned. That is the policy above |
| Nothing is deleted | Agents, knowledge, conversations and every captured lead stay in the workspace |
| You can come back | Resume the plan before the period ends and nothing goes quiet at all |
If something is genuinely broken, that is worth writing about whatever the refund policy says — email info@ravan.ai from the account address with what happened and when. Garuda publishes no support SLA and no response time is promised here; see the support page for how that works.
What happens if a payment fails?
The workspace loses access as soon as Stripe reports the failed invoice. Garuda marks the subscription past due, and a workspace that is not active is not entitled: published agents stop answering and visitors are told the assistant is temporarily unavailable. Signing in still works, so you can fix the card.
| Event | What Garuda does |
|---|---|
| Stripe reports a failed invoice | The subscription is marked past due, and published agents stop answering visitors |
| You update the card | Billing, then add a card. Card details are entered on Stripe so they never reach Garuda |
| A later attempt succeeds | The paid invoice puts the subscription back to active and agents answer again with no further action |
| Stripe ends the subscription | The workspace is marked cancelled. Your conversations, leads and agents remain |
This is the part worth knowing before it happens: a failed card is not a grace period. The widget on your website stops the moment the failure is recorded, so an expiring card is worth replacing before it expires rather than after.
I have just subscribed and it is not what I expected.
Then write, and say what you expected. There is no free trial, so the first $17 is spent before you have built anything — which makes the first month the most reasonable time to ask for it back.
Creating a Garuda account and signing in are free. What the subscription buys is the ability to build: without an active subscription, onboarding, creating an agent and publishing one are all refused, and the widget does not serve. So the sequence is genuinely pay first, build second — which, with no refunds, is worth being blunt about on this page rather than anywhere else.
Before you decide it is not for you, it is worth ten minutes on the support page. Most first-day problems are one of three things: the widget not appearing because the website domain is not on the agent’s allowlist, the agent saying it does not know because no knowledge source covers the question, or a lead that was never captured because the visitor never consented. All three are fixable in the portal in minutes.
Where are my invoices and receipts?
In your Stripe billing portal. Open Billing in the portal and choose Open Stripe billing to download receipts, see past invoices or change the billing details Stripe holds.
Garuda’s own billing screen shows the price, the date the current period ends and the plan limits, and hands everything else to Stripe. That is deliberate: invoices, cards and tax details live with the company that processes the payment.
Does this page override the terms?
No. The terms are the agreement; this page describes how cancellation and refunds are handled in practice and what the software actually does. Where the two differ, the terms govern.
The terms cover what you are responsible for as the owner of a published agent, and the privacy page covers what is collected and how to ask for it to be removed. Nothing here is legal advice.
Still have a question?
Every answer on this site is written from the product as it works today. If something here does not match what you see, treat the product as the truth and tell us.